Privacy Policy

1. Data Controller

ZENTORA INDUSTRIAL S.R.L. acts as the data controller for personal data processed through this website and through communications related to B2B commercial cooperation.

2. Personal Data We Process

Depending on how you interact with this website, we may process the following categories of personal data:

• Full name and contact person name
• Company name and business details
• Email address
• Phone number
• Country of business
• Content of messages, requests and commercial inquiries submitted via the contact form
• Technical data such as IP address, browser type and device information collected automatically
• Cookie identifiers and consent records where applicable

We collect only data that is necessary for the stated purposes. We do not collect sensitive personal data as defined under Article 9 GDPR.

3. Purposes of Processing

We process personal data for the following purposes:

• Responding to contact form submissions and B2B inquiries
• Preparing commercial communication, offers and order-related correspondence
• Managing ongoing business cooperation with B2B clients and partners
• Ensuring the technical operation and security of the website
• Compliance with applicable legal obligations under Romanian and EU law
• Analytics and website performance improvement — only where consent has been obtained

4. Legal Bases Under Article 6 GDPR

We process personal data on the following legal bases:

• Article 6(1)(b) GDPR — Processing is necessary for the performance of a contract or to take steps prior to entering into a contract. This applies when you submit a B2B request or engage in commercial correspondence with us.
• Article 6(1)(f) GDPR — Processing is based on our legitimate interests, namely responding to B2B inquiries received through the website, maintaining website security and managing routine business communications. We have assessed that these interests are not overridden by your fundamental rights and freedoms.
• Article 6(1)(c) GDPR — Processing is necessary to comply with a legal obligation, including obligations under Romanian tax, accounting and commercial law.
• Article 6(1)(a) GDPR — Processing is based on your consent, specifically for optional analytics cookies or marketing cookies, if and when such tools are implemented on this website. Consent is collected through the cookie consent mechanism and may be withdrawn at any time.

5. Data Retention

We retain personal data only for as long as necessary for the stated purpose:

• Contact form inquiries and pre-contractual communication: up to 24 months from the date of receipt, unless a commercial relationship develops.
• Ongoing commercial correspondence and order records: for the duration of the business relationship and for a reasonable period thereafter for follow-up and legal purposes.
• Accounting and legal records: in accordance with applicable Romanian law, which typically requires retention of financial documents for 10 years.
• Cookie consent records: up to 12 months, or until consent is updated or withdrawn.
• Technical logs and security records: for a limited period necessary for security and operational purposes, typically up to 90 days.

6. Data Sharing

We do not sell your personal data to third parties. We may share personal data only where necessary with:

• Hosting and IT infrastructure providers who operate this website on our behalf
• Email service providers used for business communication
• Professional advisors such as accountants or legal counsel, where required
• Competent authorities, regulatory bodies or law enforcement agencies when required by applicable law or a binding legal order

Where we engage third-party processors, we ensure that appropriate data processing agreements are in place in accordance with Article 28 GDPR.

7. International Data Transfers

Personal data is primarily processed and stored within the European Economic Area (EEA). If any transfer of personal data to a country outside the EEA is required, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, in accordance with Chapter V GDPR.

8. Your Rights Under GDPR

As a data subject, you have the following rights under applicable data protection law:

• Right of access (Article 15 GDPR): You may request confirmation of whether we process your personal data and, if so, a copy of that data.
• Right to rectification (Article 16 GDPR): You may request correction of inaccurate or incomplete personal data.
• Right to erasure (Article 17 GDPR): You may request deletion of your personal data in certain circumstances, subject to applicable exceptions.
• Right to restriction of processing (Article 18 GDPR): You may request that we restrict processing of your data in certain circumstances.
• Right to object (Article 21 GDPR): You may object to processing based on legitimate interests at any time. We will cease processing unless we can demonstrate compelling legitimate grounds.
• Right to data portability (Article 20 GDPR): Where processing is based on consent or contract and carried out by automated means, you may request your data in a structured, machine-readable format.
• Right to withdraw consent (Article 7(3) GDPR): Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to lodge a complaint (Article 77 GDPR): You have the right to lodge a complaint with the competent supervisory authority.

To exercise any of these rights, please contact us at zentoraindustrial@gmail.com. We will respond within the timeframes required by applicable law (generally within 30 days).

9. Supervisory Authority

The competent data protection supervisory authority in Romania is:

You have the right to lodge a complaint with ANSPDCP or the supervisory authority of your country of residence if you consider that the processing of your personal data infringes applicable data protection law.

10. Contact for Privacy Matters

For any questions, requests or complaints related to the processing of your personal data, please contact us at: zentoraindustrial@gmail.com

This Privacy Policy may be updated from time to time to reflect changes in applicable law or our data processing practices. Material changes will be indicated by an updated date at the top of this page.